University of Phoenix- San Diego, CA 2011-Present, Remaining 45 credits to complete a

       BSIT, Bachelors of Science in Information Technology with a concentration in

              Advanced Networking.

University of Phoenix- San Diego, CA 2012, AAGS, Associates of Arts in    

       General Studies.

Tidewater Community College, Norfolk, VA, 2009-2010.  Completed 50 semester units toward an AA degree in Accounting. 

       ECPI college of Technology (online) 2005-2006.  Completed approximately 40 semester units toward an AS.degree in Computer Electrical Engineering.

       Graduated Cape Fear High School, Fayetteville, NC, 2004

RESUME SUMMARY:

Over 10 years of experience in troubleshooting, repairing, integrating and design analysis of commercial and military computer and networking systems.

CERTIFICATIONS:

CompTIA Security+ 2011.

        CCNA-Cisco Certified Network Associate, 2012

PROFESSIONAL HISTORY:

Feb 2011 – Present: SAIC, CANES Field Service Engineer/Network Engineer

Currently work with Microsoft Server 2008, Windows 7, Linux, Exchange Servers(mail), Terminal Servers, Member Servers, and Domain Controllers. Daily work includes network connectivity (routing and switching), DNS, DHCP, Data Center Storage Devices, Exchange Services, Windows updates, Blade Centers (for Virtual Networks), System Management and Performance Software, group policies, user accounts, user mailboxes, complete system backups, Threat Management Gateway, and Network Access Controllers. Work also includes new hardware and software installs. Responsibilities include maintenance, documentation, reporting, analysis, troubleshooting, and system security. (Customer Service) Interact with users to correct desktop/laptop hardware and software issues. Network scope (currently): 4 Blade Centers, 142 Switches and Routers, 40 Data Storage Devices, 3 Network Access Controllers, 2 Full Voice and Video Suites, 1500 workstations, 10,000 users, 150 servers.

Nov 2010 – Feb2011:  ARINC Engineering Services.  Analyst

SPAWAR Systems Center Pacific Tactical Networks In-Service Engineering Activity Help Desk Specialist/Technician.  Responsible for assisting US Navy fleet representatives, FSETs, Regional Maintenance Centers, Navy contractors and US Government employees with troubleshooting of network and system operation problems for supported systems including ADNS, CENTRIXS, SubLAN, CND, SHF, ISNS, SCI NETWORKS and other US Navy C4I systems.  Analyzed and solved network problems based on telephone and/or e-mail descriptions.  Provided remote technical guidance for solving network problems.  Identified and provided documentation to assist in troubleshooting.  Interfaced with high-level network engineers as required to resolve issues.  Reviewed incoming CASREPs for technical content and prioritization. Loaded, configured and isolated faults in LAN/WAN systems utilizing a wide range of equipment including Lucent and Marconi ATM switches, Cisco Routers, Fiber Optic Modems and cryptographic equipment. Analyzed system sustainability and reliability.

July 2009 - Nov 2010:Tidewater Community College.  Student.

Sept 2004 - July 2009:United States Navy. 

Obtained Honorable Discharge at the rank of E-5, Information echnology Specialist, Second Class.  Details of service are as follows:

2007 - 2009:USS ASHLAND Facility Control Supervisor/Network Administrator

Performed duties as Watch Stander and Technical Control and Message Center Supervisor.  Configured and maintained all communications system circuits including SHF, EHF, HF, UHF, DWTS, INMARSAT, and T1 Services in accordance with communication messages during Operation Enduring Freedom deployment in 2008. Led troubleshooting efforts of onboard network systems and associated RF, LAN and WAN systems to ensure minimal downtime including in-house fault isolation, equipment replacement, satellite cutovers, and configuration verifications. Network Administrator duties were to provide onboard assistance with ISNS servers, switches, and workstations. Answered trouble calls regarding profile issues, permissions, connectivity, and hardware. Verified backups were properly started and completed on a daily basis. Completed daily, weekly, and monthly maintenance checks to ensure system readiness.

2007:              US Navy IT-C School. See “relevant coursework” section below for details.

2005 - 2007:              NCTAMS LANT (2005 - 2007), Transmission System Supervisor/Help Desk Technician. As Chief of the Watch (COW), supervised network technicians to achieve maximum operational availability of communications systems at Naval Computer and Telecommunications Area Master Station, Atlantic.  Reviewed incoming reports of network problems from the fleet, evaluated priority and technical impact, and assigned technicians to resolve problems accordingly. Managed personnel resources and prioritized multiple projects to maintain operational status.  Analyzed network status and provided briefings to upper management.  Resolved complex network and communication system problems. Maintained detailed logs of network problems and the methods implemented to solve those problems.  Monitored personnel performance and modified staff assignments where necessary.  As watchstander, responsible for solving US Navy network outages as reported by the US Navy Atlantic Fleet via COMSPOT messages.   Responsible for ensuring maximum operational availability of C4I data links/network systems at Naval Computer Telecommunications Area Master Station, Atlantic including SHF, EHF, ADNS, JCA, and GATEGUARD.  Performed troubleshooting, repair, and maintenance of routers, computers, RF systems, cryptographic equipment, and satellite control stations.  Configured and maintained the High Speed Global Ring to ensure maximum uptime.  Exercised independent authority to perform troubleshooting of network systems, RF systems, operating systems and cryptographic systems. Contacted and tasked outside activities as required to support troubleshooting efforts.

2004 - 2005:              US Navy IT-A School, Great Lakes, MI. Attended US Navy Boot Camp and IT-A Schools.  See “relevant coursework” section below for details.

HARDWARE/SOFTWARE PROFICIENCY:

Operating Systems:  Microsoft Windows, Microsoft Windows Server, Unix, Redhat (ADNS).

Hardware Systems:   TIMEPLEX Link2+, NextiraOne ST-1000 with SNMS, Integrated Digital Network Exchange (IDNX) Smart Multiplexers; AN/FCC-100(V) series Time Division Multiplexers; Automated Digital Network System (ADNS); Orion CSU/DSU; AAC-3 Access Concentrator; ATM PSAX 1250/2300; TNX-1100; Lucent Definity G3R, AN/USC-38 EHF Terminal, CISCO Routers and Switches, ON-143 (V) 6/14, AN/WSC-5, AN/WSC-3, AN/WSC-6, AN/WSC-8, DMR/JMINI FOC System. Fiber Optic Modem (FOM), Fiber Optic Junction Box, Packeteer Packetshaper, Automated Network Channel Controller (ANCC), KIV-7M, KG-194, KG0175 (TACLANE), UHF Demand Assigned Multiple Access (DAMA), KIV-19, KIV-7B, KG-84A/C, Fireberd 6000 Bit Error Rate Test Set, RF EBEM, Alcatel Switches (Xylan and Omniswitch), IBM BCHT (Blade Center), Cisco 3315 Network Access Control, IBM Data Storage Devices, SAN Switches, DIGI Mux, Magma.

Languages/Tools:   Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Internet Explorer; PROCOM Plus, Marconi Forethought, Marconi Service on Data, Aqueview, HP Openview, Synchrony Network Management Station (ST1000), Craft Person Station (CPS), Putty, Hyper Terminal, Tera Term Pro, Remedy, Vsphere.

RELEVANT COURSEWORK/CERTIFICATIONS:

Navy Schools:

Radioman 21 School (IT-21) “A” School, (Microcomputer Networks), Surface School Command.  Dec 2004 - March 2005.

Journeyman Communications Course “C” School (INMARSAT HSB/ADNS/GBS IP) Data Communications and Networking. Apr 2007 to May 2007

Journeyman Communication Course “C” School (SHF/RF systems).  May 2007 - June 2007.

High Frequency/Ultra High Frequency “C” School, June 2007 - July 2007.